Deliveries & Returns

Welcome to We pride ourselves in our product quality and strict quality control but to, provide you with maximum peace of mind, we offer a comprehensive 30 Days Unconditional Return Warranty. This way you can always buy with confidence.


We offer worldwide shipping to any country. Whenever possible we use a local logistics service to keep delivery costs as low as possible.


Canadian Office Location :
450 SW Marine Dr, Vancouver, BC V5X 0C3, Canada

United States Office Location:
5650 Grace Place, Commerce, California 90022

Overseas Warehouse:
Guang Chang ,Bei Ou Zhi Shi Cheng,Ban Zhu Yuan Zhen,Xin Du District


If you’re not happy with your item, please get in touch with us so we can discuss the issue and either send a replacement product or refund.

To return your product, you will need to contact our support team for the appropriate return address prior to returning the item.


When making a purchase on our website all payments are charged in USD.


Overall a package shouldn’t take more than 15-35 business days to arrive and typical shipping times to United States are 15 days upon shipment.

Specific countries may experience longer delivery periods due to delays at customs and an additional period may have to be allowed. Unfortunately this added period is out of our control and due to domestic customs.

Please note that depending on the style, shoes may either come from the United States warehouse (Sugar & Sole), Canadian warehouse, or our overseas warehouse.

Refund Period

All of our products come with a 30 day refund period, if you have a problem just let us know and we will do our best to help.


Please ensure all orders on our website are correct as they are immediately passed to our processing team to prepare your delivery. Once an order is submitted we are unable to cancel your order.

Incorrect Addresses

Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect or your address is changed within the estimated delivery time we unfortunately cannot reimburse you if your order does not make its way to you.

If you have made a mistake when ordering an item please get in touch and we will do our best to change your delivery address if your item(s) have not been dispatched.

Public/Shared Addresses

If an item is ordered to an address which is accessible by other people such as a workplace or shared accommodation (e.g. university halls of residence) you are responsible for the collection of all items and Top Rated Shoes will not cover any stolen or missing items in such scenario.