Contact Us
Inquiries?
Free Standard Shipping applies to United States, Canada, International Destinations. Please note all items are listed in USD
For any inquiries with your order, please contact us at info@topratedshoes.com and we will try to respond to your message within 24 hours. If your order is taking longer than expected to come, please ask us and we will track it down! Smaller orders are shipped using small packet and therefore may not have a tracking number.
Returns/Exchanges:
Please review our returns policy here.
If you are looking to cancel/change a recently placed order (only available for orders placed within 1 business day), please email returns@topratedshoes.com with the subject line “CANCEL: Order #” or “CHANGE: Order #”.
Do you have a phone number I can call?
No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions.
We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high quality responses by email or live chat, so you’re always talking to a human that can help first-hand.
General Inquiries
noelle@topratedshoes.com – Manager of Customer Service
info@topratedshoes.com-Customer Service
adrian@topratedshoes.com-Customer Service
Human Resources
janet@topratedshoes.com
Returns
returns@topratedshoes.com
Wholesale Distribution/Media
colin@topratedshoes.com
604 265 2199
ADDRESSES:
Head Office location :
450 SW Marine Dr, Vancouver, BC V5X 0C3
Canada
United States Office + Warehouse:
5650 Grace Place
Commerce, California 90022
Overseas Warehouse:
Guang Chang ,Bei Ou Zhi Shi Cheng,Ban Zhu Yuan Zhen,Xin Du District
