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To our valued Top Rated Shoes customers

Regarding the novel coronavirus status, we want to inform you that Top Rated Shoes is closely monitoring news and reports from the Centers for Disease Control (CDC) and we are taking precautionary measures to ensure the health and safety of our customers and employees.

We understand that this could be a stressful time for our customers and we want to assure you that we are committed to doing our very best to assist and offer any accommodations within a timely manner. We know many of you are still waiting on a response – please be assured that we will get back to everyone as soon as we can.  

Our customer service team has been severely impacted by the recent events surrounding COVID-19 and we ask for everyone’s patience and understanding during this incredibly busy time.

Unfortunately due to an ongoing slowdown in production and shipping caused by the Coronavirus, orders placed may not be able to be dispatched within the 2-3 day processing window. Please allow for up to 6 business days for processing due to additional procedures and backlog caused by the pandemic and an additional 9-14 days for shipping (North America) and up to 25 days for international customers.

At this time, we are unable to rush the production of any orders. Thank you so much for your understanding.