Deliveries & Returns

Welcome to topratedshoes.com. We pride ourselves in our product quality and strict quality control but to, provide you with maximum peace of mind, we offer a comprehensive 30 Days Unconditional Return Warranty. This way you can always buy with confidence.

Shipping

We offer worldwide shipping to any country. Whenever possible we use a local logistics service to keep delivery costs as low as possible.

Returns

If you’re not happy with your item, please get in touch with us so we can discuss the issue and either send a replacement product or refund.

To return your product, you will need to contact our support team for the appropriate return address prior to returning the item.

Currency

When making a purchase on our website all payments are charged in USD.

Delivery

Overall a package shouldn’t take more than 15-35 business days to arrive and typical shipping times to the U.K., North America, Europe, Africa and Australasia are under 15 business days.

Specific countries may experience longer delivery periods due to delays at customs and an additional period may have to be allowed. Unfortunately this added period is out of our control and due to domestic customs.

Refund Period

All of our products come with a 30 day refund period, if you have a problem just let us know and we will do our best to help.

Cancellations

Please ensure all orders on our website are correct as they are immediately passed to our processing team to prepare your delivery. Once an order is submitted we are unable to cancel your order.

 

Incorrect Addresses

Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect or your address is changed within the estimated delivery time we unfortunately cannot reimburse you if your order does not make its way to you.

If you have made a mistake when ordering an item please get in touch and we will do our best to change your delivery address if your item(s) have not been dispatched.

Public/Shared Addresses

If an item is ordered to an address which is accessible by other people such as a workplace or shared accommodation (e.g. university halls of residence) you are responsible for the collection of all items and Top Rated Shoes will not cover any stolen or missing items in such scenario.